Staff Tips

9th February 2016

CONFIRMATION OF EVENT

If you receive a job offer and you would like to accept the job it is important that you reply quickly because jobs are filled on a first come first serve basis.

EVENT DETAILS

Check answering machines and email regularly after you have been confirmed for a job because start times and event details can change.

OTHER EMPLOYEES

If you are booked for an event you are not to notify other employees of National Event Staffing. If other staff members are required National Event Staffing will notify them directly.

EVENT LENGTH

Events usually run 6 – 8 hours or more. Always be prepared to stay longer. Do not leave the event until you have been released by the client.

ARRIVE EARLY

It is better to arrive early, this will give you time to meet the client and will ensure you are ready to start working at the scheduled start time.

DON’T BE LATE

It is better to refuse work before you are booked than to accept the work and be late. If you are late it will result in being dropped from an agency.

ALWAYS MAKE SURE YOU GET CHECKED IN

It is possible to arrive early yet be recorded as late if you are not checked in. Always make sure you find the client and ensure they are aware you have arrived and are ready to work.

DURING EVENT

Be considerate to everyone. As a representative of National Event Staffing and our client you are expected to be friendly, outgoing, and professional at all times, before, after and during an event. The client and customers are always watching and what you do reflects on the client and National Event Staffing. If a client likes you they will tell us and will want to work with you again. If you cause any trouble or are unprofessional in any way they will tell us and we will not be able to offer you future employment opportunities. Your good name can go a long way.

TALKING

Talking while working should be professional and on topic.

CELL PHONE

If you have a cell phone or pager please turn it off or to silent and ask the client if you will be allowed to wear it while working.

PROBLEMS DURING EVENT

If a discrepancy or problem arises while working at an event employees are required to contact National Event Staffing and not pursue an argument with the client or customers directly.

END OF EVENT / LEAVING EVENT

Employees are required to be released by the client at the end of an event. If an employee wishes to leave early for any reason the employee must speak with the client and or National Event Staffing.

CANNOT ATTEND SCHEDULED SHIFT

If you cannot attend your scheduled shift because of illness or events that are out of your control, you must contact your Account Manager immediately so that we can attempt to fill your shift with another staff member.

NEVER TALK MONEY

Never talk money with any of the other staff you are working with, it is not professional and if you are being paid more or less then other there is a reason such as more or less responsibilities at the event.

NEVER SIGN A RELEASE FROM A CLIENT

Never sign a release other than the agreement your Account Manager has given you, unless you have permission from your Account Manager. You do not want to sign away your rights to additional money by accident.

ALWAYS KEEP A MAP HANDY

Always keep a map handy, if you are even the least bit unsure of where you are traveling for an event, grab a local map to prevent any surprises.

NEVER “NO-SHOW” FOR AN EVENT

Never “no-show” for an event, not showing up can cost you, National Event Staffing and the client and will not be tolerated. When you have committed to an event you are expected to be there, regardless of traffic, bad weather or minor illnesses. Short of a major, serious medical emergency you are always expected to show up on time and ready to go.

ARRIVE PREPARED

If you are traveling to an event in a major city, assume there will be lots of traffic and a lack of parking. If bad weather, give yourself extra time. Bring a map to avoid getting lost. Treat each event like a job interview. You know how unprofessional it looks to show up late to an interview, or to rush in at the last minute huffing, puffing and sweating. Don’t do it for event work either. Give yourself at least 20 – 30 minutes before you need to be there so you can check your appearance in the bathroom, psyche yourself up and calmly walk onto the event. Never let them see you sweat.

NEVER ACCEPT ADDITIONAL WORK FROM A CLIENT

While working an event do not accept any additional work directly from that client, always refer the client back to National Event Staffing.

NEVER ALTER YOUR PICTURES

Never alter your look from your digital pictures. Your Account Managers will be presenting your pictures to potential clients. If you show up with your hair cut much shorter, a different color, or with a tattoo where there was none before, this will not be tolerated. Never make any major changes to your look while booked on a job without approval from your Account Manager.

ALWAYS DRESS AS REQUESTED

Always dress as requested by your Account Manager for the event as requested by the client. Bring a minimum of two (2) changes of clothes to an event. This will give you and the client options such as pants, dress, blouse, blazer, if the venue does not match what you arrive in. Never wear clothing with large visible logos, stripes, bold patterns or bright colors unless specified to do so because the client may require you to blend in with their existing staff, we recommend earth tones and neutral colors. For women generally go with a black dress that falls around the knee, to show off the legs and a white blouse or dress shirt. Keep jewelry to an absolute minimum and small “post” earrings are the only “piercing” acceptable at events. Black shoes with a 1-2 inch heel are fine. No clunky 4 inch stacked heels. Makeup should be understated and natural looking. For men generally go with a black dress paint that is form fitting and a white form fitting dress shirt with no logos or writing. No jewelry or earrings. Black classy dress shoes (no sneakers). Do not wear make-up.

KEEP YOUR CONTACT INFORMATION UP TO DATE

Always keep your numbers and address updated with your Account Manager. Update all numbers, including work, pager and cell phone numbers the minute they change. Nothing is more frustrating for a booker than to not be able to reach a model you want to book.

ALWAYS LISTEN TO THE CLIENT

Always listen to the client’s instructions, you may not necessarily agree, or you may think the outfit is hideous, but you are being paid to make it look great. Remember, the client is paying for you to do the job the way he or she wants. Short of something unsafe, you should always follow the client’s instructions.

ALWAYS PREPARE THE NIGHT PRIOR

Early morning event? Prepare everything you will need including details, directions, clothing and get plenty of rest the night before so it’s one less thing to have to remember the day of the job. Look at a map or Mapquest.com to know your driving route.

CONVERSATIONS BEFORE DURING AND AFTER EVENT

Account Managers often must speak with hundreds of staff while trying to fill an event. Remember to keep conversations brief and to identify yourself and the event.

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